It’s no doubt that India is a huge country, with a massive population to match. That said, it’s not always the easiest to guide, inform and manage people in public places, events or at large gatherings. Owing to our vast linguistic and cultural diversity, it’s more challenging than ever for staff members or other dedicated manpower to do these tasks manually. Hence, there’s bound to be communication gaps when it comes to understanding the other person’s needs when guiding them, especially if they’re outsiders that don’t know the regional language.
This is where Cizeron’s kiosks come in. Not every place employs manpower specifically to guide its visitors. So, kiosks can do their work now, even better than them and in an automated fashion. Kiosks can really help out Indian people from various walks of life to find exactly what they’re looking for. We have identified the machines to have the most potential and to make the most future impact in the following sectors in the Indian market:
Hospitals are one of the most important use cases for kiosk usage, where it can help a lot of patients and other visitors who walk in every day. Wayfinding kiosks can point people in the right direction for anyone looking for directions to where they’re headed. Placed in hospital wards, they can help guide people in their own regional language, even if they struggle to speak the local language. This can be especially useful if the patient has traveled from another state to the hospital, where the languages
An automated First aid box cum vending machine can be placed just outside the hospital for quickly dispensing band aids, medicines or other first aid items for immediate needs, removing the need to enter the hospital or medical shop and interact with people. This feature can come in handy in Government hospitals, where patients that visit routinely to get free tablets can get them directly from the automatic dispensing kiosks, provided their identity is authenticated.
The transportation sector in India is somewhat of a front runner when it comes to kiosk implementation, since Indian railways has vending machines and kiosks already in place at numerous stations across the nation, which are in use by the passengers to complete payments, issue tickets, etc.
Additionally, kiosks can be used in bus terminals and bus stands to book tickets quickly and efficiently. Moreover, bus timings, seat availability, live location, etc. can be seen at a glance when they are displayed on digital signages.
Kiosks are widely used in banks, even as of now, and have been serving people with a considerable degree of success for the past few years.
Apart from the regular bank ATM machine that we’re all used to seeing, latest models of ATMs can support advanced features such as cash withdrawal, deposit, passbook entry, PIN change and bank to bank fund transfers. Other than this, there are numerous other automations and smart machines employed in banks that make the whole processes that much simpler.
With this sector serving as a spring board, we are hopeful that this success can be seen in the other sectors as well in the near future, as they follow suit.
In large community parks, theme parks, botanical gardens, event centers, tourist attractions and other recreational zones, our kiosks can help significantly when it comes to access control, crowd monitoring and automated ticket vending. This ultimately adds more security, while also speeding up the entry process, which in turn avoids the build-up of long queues and crowds at the ticket counter.
Wayfinding kiosks can really come in clutch in situations where the visitor may get lost in vast, unfamiliar areas within large parks or even supermarkets and malls, where it can act as a smarter version of the typical “You are here” sign.
Smart ration cards can be implemented in ration shops to alleviate long queues and save time for both parties involved. The customer can swipe their ration card into a kiosk to verify their identity, make the payment, collect the token, feed it into a vending machine, which then dispenses their items to them. All done automatically and without the shopkeeper’s intervention.
Government offices such as registration offices in India are notoriously known for their long, inefficient processes and poorly organized and maintained documentation. Employing kiosks can solve all these problems by automating the processes of issuing certificates, recording signatures, etc.
Also, the process for claiming insurance is oftentimes long and tedious. But with kiosks, most of the process can be automated, from verifying the person’s identity and details to dispensing the amount applicable.
Surveillance cams with face detection and ID card scanner as the entry options can be fitted into entrance kiosks for access control into entrances of temples, tourist attractions and other such places. This can help identify potential threats beforehand by cross referencing with the police database and records and hence secure the place.
As an example application, such access control kiosks can be used in the court of law, where only the people who are actively involved in the case are allowed to enter.
It is much easier to justify the usage of kiosks if they are multi-functional and support multiple languages with additional I/O and accessibility options such as voice commands and other interactive features.
With all the potential use cases that we’ve suggested here, it is also important to remember that it was none other than the Indian government itself that has kick started the idea by identified kiosks as the logical continuation and proponent of the Digital India movement and the solution to keep its huge population well-informed and well-managed.
Let us hope this will keep growing further to encompass every sector in the Indian economy, touching and transforming every person’s day to day lives, to make a change in them for the better.